Contact Us
Frequently Asked
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6
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I am not receiving approval notifications on the app
How to add a new flat or delete old flat from MyGate?
How do I update my Name, Email ID or Number on the app?
Why is the old Owner/tenant’s name still showing on invoice and receipts?
Why are my Delivery Pre-Approvals not working?
How do I edit/delete the pre-approval that I have created?
Smart Devices Support - FAQs
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1
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Mygate Smart LOCK & Device Support
My Household
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10
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How do I delete my family member’s profile from MyGate app ?
How do I add a tenant to my flat?
How to add my family members on MyGate ?
How to I remove a Tenant from the app?
How to change the flat type/occupant type?
How to add Vehicle on the app?
How can I remove my vehicle from the app?
How to add daily help to my flat?
How can I provide rating and review to my daily help?
How can I upload my documents in the mygate app?
Online Payments
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1
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Why has my payment failed?
Pre Approval
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1
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How do I invite a guest?
App Settings
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1
)
MyGate app “approval” is pending. What does this mean?
GatePass
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1
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How to create a Gatepass
Prepaid Meter
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1
)
Recharge has failed but the amount has been debited from my account. What to do?
Community
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4
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How to raise a Helpdesk Ticket
Where can I find the details of the society committee members?
Can I connect to other residents using the app?
How can I connect with the security guard using the Mygate app?
Data Privacy Related Queries
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2
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How do you handle user data?
MyGate app is seeking access to contacts, camera etc when trying to register. Why is this needed?
Notification Troubleshooting
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12
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For Samsung Phones
For iOS Phones
For XIAOMI Phones
For Asus Zenphone Phones
For Huawei Phones
For LeEco/LeTV Phones
For Lenovo Phones
For One Plus Phones
For OPPO F9 Pro
For OPPO Phones
For Vivo Phones
Troubleshooting steps for Google Play Services related notification issues
Homes & Buy Sell
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2
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How can I list my property?
What steps do I follow to edit or delete my existing property listing?
Helpdesk
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2
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How can I re-open my helpdesk ticket from the Mygate app?
What are "Community Level Tickets" under the helpdesk section?
Social Feed
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2
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Why is my post not visible on the homepage?
Why is my post not visible on the top of the app Homepage?
Amenity
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1
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I have cancelled an amenity booking, when will I get the refund?
