Frequently Asked (17)

• I am not receiving approval notifications on the mygate app?
• How to add a new flat or delete old flat from mygate?
• How do I update my Name, Email ID or Number on the app?
• How can I share my address through the app?
• Why is the old Owner/tenant’s name still showing on invoice and receipts?
• How can I check the entry and exit details of my flat within the app??
• How can I raise move-out request from the application?
• How can I raise move-in request from the application?
• What is notification tray in Mygate application?
• Why is my flat registration request not visible to the admin?
• Why Is My Move-In Request Not Visible to the Society Admin?
• What is the Leave at Gate Module and How Does It Work in Mygate?
• Flat addition request is approved, but it is not reflecting in Mygate app. What can be the issue?
• Mygate Smart LOCK & Device Support
• Why I am receiving OTP without any login activity?
• Why are the visitors still coming to my flat without my approval?
• How Can I Block a Visitor?

My Household (22)

• How do I add a tenant to my flat?
• How do I delete my family member’s profile from Mygate app ?
• How to add my family members on Mygate ?
• How to I remove a Tenant from the app?
• How to change the flat type/occupant type?
• How to check daily help attendance from the app?
• How to add Vehicle on the app?
• How can I remove my vehicle details from the app?
• How to check free slots daily help ?
• How to add daily help to my flat on mygate app?
• How can I provide rating and review to my daily help?
• How can I upload my documents in the mygate app?
• How to add my pet details on mygate app?
• How can I link my vehicle RFID tag ?
• How to add my kid details ?
• Why am I unable to edit or delete my vehicle in the mygate app?
• Is there any option to delete the review of My daily help?
• How to view vehicle's entry-exit logs on mygate app?
• Why am I not able to add a family member?
• How to remove a daily help from my flat?
• Why I am not able to delete a Family member from my flat?
• How to view the visitor entry logs for my flat in mygate app?

Online Payments (9)

• How can I check invoices and receipts for my flat ?
• How to check account statement for my flat?
• How to pay society maintenance dues through the mygate resident application?
• I have made payment through the app and the amount is debited but not credited to society bank account?
• What are transaction charges that are showing while making payment via mygate app?
• I have been trying to make payment through the mygate app but it is failing repeatedly. What could be the reason?
• Can I use my advance balance to clear my dues?
• Why is the rent pay module disabled on mygate app?
• Why I am not able to see any invoice in the society dues page?

Pre Approval (10)

• Why are my Delivery Pre-Approvals not working?
• How do I edit or cancel the pre-approval that I have created?
• How does the Guest Pre-Approval feature work on Mygate?
• Why does the screen buffer when creating a guest pre-approval?
• Why I am not able to create pre-approval?
• What is the surprise delivery feature under Delivery Pre-approval?
• What is the party invite feature under Guest Pre-approval?
• What is the private invite feature under Guest Pre-approval??
• What is frequent entries? How to raise Frequent entries for Guest?
• How does the Pre-Approval feature for visitors work on Mygate?

App Settings (9)

• Mygate app “approval” is pending. What does this mean?
• How to switch flat in the application ?
• How do I logout of the mygate app from other devices?
• How to buy premium plan, does the premium user plan apply to all users of the flat??
• How to add/edit e-intercom numbers ?
• How can I change my 6-digit passcode or mygate ID in mygate app?
• How to raise account deletion request?
• We have purchased the premium plan, but it is not being reflected in the application?
• If I am registered with multiple societies. How can I stop notifications for one of the flats?

GatePass (1)

• What is Gate pass feature on the app?

Prepaid Meter (1)

• Recharge has failed but the amount has been debited from my account. What to do?

Community (12)

• Where can I find the details of the society committee members details through Mygate app?
• How can I connect to other residents using the mygate app?
• What is the "Search a Vehicle" feature on the mygate app?
• How can I reach out to my security guard through mygate app?
• What is the Local directory section on the app?
• How can I turn off social feed notifications?
• What is Rent a Parking feature on the mygate app?
• How to create a Post on the mygate app?
• How to host a new event on mygate app?
• How to raise payment intimation on the resident application?
• How can I see Emergency contacts for the society?
• How to Report a Post in mygate app?

Data Privacy Related Queries (3)

• How do you handle user data?
• Mygate app is seeking access to contacts, camera etc when trying to register. Why is this needed?
• Can I Delete Visitor Entry or Entry/Exit Logs?

Notification Troubleshooting (2)

• Why I am getting Google Play Services error while doing a test notification and how to fix it?
• Why am I not getting call notifications for visitor entry?

Homes & Marketplace (8)

• Whst is Mygate Home and how can this feature be utilised?
• What steps do I follow to edit or delete my existing property listing?
• What is market place and how to add a new listing in the market place section?
• How can I get the order ID and my booked service details ?
• How to see all the listed items in the Marketplace?
• How can I connect with the owner of the listing to purchase the product?
• How to search for a nearby property on mygate?
• How can I book a service from mygate app ?

Helpdesk (4)

• How can I re-open my helpdesk ticket from the Mygate app?
• How to raise a Helpdesk Ticket on mygate app?
• What are "Community Level Tickets" under the helpdesk section?
• How to add comment to a helpdesk ticket from mygate app?

Social Feed (5)

• Why is my post not visible on the homepage?
• Why is my post not visible on the top of the app Homepage?
• What is search option in mygate app?
• What is "View all" icon on the homepage?
• How to delete a discussion post or poll?

Amenity (2)

• I have cancelled an amenity booking, when will I get the refund?
• How to book Amenity in the resident application?