Contact Us
Frequently Asked
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9
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I am not receiving approval notifications on the app
How to add a new flat or delete old flat from MyGate?
How do I update my Name, Email ID or Number on the app?
Why is the old Owner/tenant’s name still showing on invoice and receipts?
Why are my Delivery Pre-Approvals not working?
How do I edit/delete the pre-approval that I have created?
How can I check the entry and exit details in the application, and what is the maximum duration of data that can be accessed?
How can an alert be raised on the resident application for the society security guard during an emergency?
Mygate Smart LOCK & Device Support
My Household
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10
)
How do I add a tenant to my flat?
How do I delete my family member’s profile from MyGate app ?
How to add my family members on MyGate ?
How to I remove a Tenant from the app?
How to change the flat type/occupant type?
How to add Vehicle on the app?
How can I remove my vehicle from the app?
How to add daily help to my flat?
How can I provide rating and review to my daily help?
How can I upload my documents in the mygate app?
Online Payments
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1
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Why has my payment failed?
Pre Approval
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1
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How do I invite a guest?
App Settings
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2
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MyGate app “approval” is pending. What does this mean?
How to switch flat in the application ?
GatePass
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1
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How to create a Gatepass
Prepaid Meter
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1
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Recharge has failed but the amount has been debited from my account. What to do?
Community
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8
)
How to raise a Helpdesk Ticket
Where can I find the details of the society committee members?
Can I connect to other residents using the app?
How can I connect with the security guard using the Mygate app?
How to search the vehicle details of other users in the resident application?
What is Local directory ? How to add contact in Local directory?
How to rent a parking slot in the Resident application ?
How can I offer my parking slot for rent to other residents of the society?
Data Privacy Related Queries
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2
)
How do you handle user data?
MyGate app is seeking access to contacts, camera etc when trying to register. Why is this needed?
Notification Troubleshooting
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12
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For Samsung Phones
For iOS Phones
For XIAOMI Phones
For Asus Zenphone Phones
For Huawei Phones
For LeEco/LeTV Phones
For Lenovo Phones
For One Plus Phones
For OPPO F9 Pro
For OPPO Phones
For Vivo Phones
Troubleshooting steps for Google Play Services related notification issues
Homes & Buy Sell
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2
)
How can I list my property?
What steps do I follow to edit or delete my existing property listing?
Helpdesk
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3
)
How can I re-open my helpdesk ticket from the Mygate app?
What are "Community Level Tickets" under the helpdesk section?
How to add comment to a helpdesk ticket from mygate app?
Social Feed
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2
)
Why is my post not visible on the homepage?
Why is my post not visible on the top of the app Homepage?
Amenity
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2
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I have cancelled an amenity booking, when will I get the refund?
How to book Amenity in the resident application?
