Frequently Asked (9)

• I am not receiving approval notifications on the app
• How to add a new flat or delete old flat from MyGate?
• How do I update my Name, Email ID or Number on the app?
• Why is the old Owner/tenant’s name still showing on invoice and receipts?
• Why are my Delivery Pre-Approvals not working?
• How do I edit/delete the pre-approval that I have created?
• How can I check the entry and exit details in the application, and what is the maximum duration of data that can be accessed?
• How can an alert be raised to the society security guard during an emergency from the resident application?
• Mygate Smart LOCK & Device Support

My Household (16)

• How do I add a tenant to my flat?
• How do I delete my family member’s profile from Mygate app ?
• How to add my family members on MyGate ?
• How to I remove a Tenant from the app?
• How to change the flat type/occupant type?
• How to check daily help attendance from the app?
• How to add Vehicle on the app?
• How can I remove my vehicle from the app?
• How to check free slots daily help ?
• How to add daily help to my flat?
• How can I provide rating and review to my daily help?
• How can I upload my documents in the mygate app?
• How to add my pet details ?
• How can I link my RFID tag ?
• How to add my kid details ?
• Is there any option to delete the review of My daily help?

Online Payments (4)

• Why has my payment failed?
• How can I check invoices and receipts for my flat ?
• How to check account statement for my flat?
• How to pay society maintenance on the resident application?

Pre Approval (1)

• How do I invite a guest?

App Settings (5)

• MyGate app “approval” is pending. What does this mean?
• How to switch flat in the application ?
• How to add e-intercom numbers ?
• How can I get the order ID and my booked service details ?
• How can I change my passcode?

GatePass (1)

• How to create a Gatepass

Prepaid Meter (1)

• Recharge has failed but the amount has been debited from my account. What to do?

Community (12)

• How to raise a Helpdesk Ticket
• Where can I find the details of the society committee members?
• Can I connect to other residents using the app?
• How can I connect with the security guard using the Mygate app?
• How to search the vehicle details of other users in the resident application?
• What is Local directory ? How to add contact in Local directory?
• How can I turn off social feed notifications?
• How to rent a parking slot in the Resident application ?
• How can I offer my parking slot for rent to other residents of the society?
• How can I book a service from MyGate app ?
• How to create a post on the mygate app?
• How to host a new event ?

Data Privacy Related Queries (2)

• How do you handle user data?
• MyGate app is seeking access to contacts, camera etc when trying to register. Why is this needed?

Notification Troubleshooting (12)

• For Samsung Phones
• For iOS Phones
• For XIAOMI Phones
• For Asus Zenphone Phones
• For Huawei Phones
• For LeEco/LeTV Phones
• For Lenovo Phones
• For One Plus Phones
• For OPPO F9 Pro
• For OPPO Phones
• For Vivo Phones
• Troubleshooting steps for Google Play Services related notification issues

Homes & Buy Sell (2)

• How can I list my property?
• What steps do I follow to edit or delete my existing property listing?

Helpdesk (3)

• How can I re-open my helpdesk ticket from the Mygate app?
• What are "Community Level Tickets" under the helpdesk section?
• How to add comment to a helpdesk ticket from mygate app?

Social Feed (2)

• Why is my post not visible on the homepage?
• Why is my post not visible on the top of the app Homepage?

Amenity (2)

• I have cancelled an amenity booking, when will I get the refund?
• How to book Amenity in the resident application?