How to raise account deletion request?
If you want to permanently delete your MyGate account and all associated data, you can raise an account deletion request from the app.
Important: Deleting your account is different from removing a flat from your profile.
A. I only want to remove my current flat
If you're moving to another home or want to join a different flat, you do not need to delete your MyGate account.
Instead:
Open the MyGate app.
Tap the Settings icon in the top-right corner of the Home screen.
Go to Manage Flats.
Select the flat you want to remove.
Tap Delete Flat.
This removes only the selected flat from your profile. Your MyGate account remains active, and you can join or add another flat at any time.
B. I want to permanently delete my MyGate account
Choose this option only if you want to permanently delete your MyGate account and remove your personal data from our systems.
Please raise the data deletion request directly from the app using the steps:
1. Click on the Settings option in the top right corner of the screen.
2. Click on the flat number under Manage Flats.
3. Click on the "Data Privacy & Security" option.
4. Click on "View details" under the Right to be Forgotten option.
5. Click on the Request Now option.
6. Enter the OTP and click on erase data.
Once the request is raised, the following will be the process:
Your request will be processed further for approval from the respective Society
Your data will be erased on receipt of the approval
