Frequently Asked (9)

• I am not receiving approval notifications on the app
• How to add a new flat or delete old flat from mygate?
• How do I update my Name, Email ID or Number on the app?
• Why is the old Owner/tenant’s name still showing on invoice and receipts?
• Why are my Delivery Pre-Approvals not working?
• How do I edit/delete the pre-approval that I have created?
• How can I check the entry and exit details in the application, and what is the maximum duration of data that can be accessed?
• Mygate Smart LOCK & Device Support
• How can I raise move-in request from the application?

My Household (18)

• How do I add a tenant to my flat?
• How do I delete my family member’s profile from Mygate app ?
• How to add my family members on MyGate ?
• How to I remove a Tenant from the app?
• How to change the flat type/occupant type?
• How to add Vehicle on the app?
• How to check daily help attendance from the app?
• How to check free slots daily help ?
• How can I remove my vehicle from the app?
• How to add daily help to my flat on mygate app?
• How can I provide rating and review to my daily help?
• How can I upload my documents in the mygate app?
• How to add my pet details on mygate app?
• What is frequent entries? How to raise Frequent entries for Guest?
• How to raise Frequent entries for Visitors?
• How can I link my RFID tag ?
• How to add my kid details ?
• Is there any option to delete the review of My daily help?

Online Payments (4)

• Why has my payment failed on mygate app?
• How can I check invoices and receipts for my flat ?
• How to check account statement for my flat?
• How to pay society maintenance on the mygate resident application?

Pre Approval (1)

• How do I invite a guest through mygate app?

App Settings (5)

• Mygate app “approval” is pending. What does this mean?
• How to switch flat in the application ?
• How to add e-intercom numbers ?
• How can I get the order ID and my booked service details ?
• How can I change my passcode in mygate app?

GatePass (1)

• How to create a Gatepass

Prepaid Meter (1)

• Recharge has failed but the amount has been debited from my account. What to do?

Community (11)

• How to raise a Helpdesk Ticket on mygate app?
• Where can I find the details of the society committee members through mygate app?
• How to search the vehicle details of other users in the resident application in mygate app?
• How can I turn off social feed notifications?
• What is Local directory ? How to add contact in Local directory in mygate app?
• How to rent a parking slot in the Resident application ?
• How can I offer my parking slot for rent to other residents of the society in mygate app?
• How can I book a service from MyGate app ?
• How to create a post on the mygate app?
• How to host a new event on mygate app?
• How to raise payment intimation on the resident application?

Data Privacy Related Queries (2)

• How do you handle user data?
• Mygate app is seeking access to contacts, camera etc when trying to register. Why is this needed?

Notification Troubleshooting (2)

• Troubleshooting steps for Google Play Services related notification issues
• Why I am not receiving notifications of mygate app?

Homes & Buy Sell (2)

• How can I list my property?
• What steps do I follow to edit or delete my existing property listing?

Helpdesk (3)

• How can I re-open my helpdesk ticket from the Mygate app?
• What are "Community Level Tickets" under the helpdesk section?
• How to add comment to a helpdesk ticket from mygate app?

Social Feed (2)

• Why is my post not visible on the homepage?
• Why is my post not visible on the top of the app Homepage?

Amenity (2)

• I have cancelled an amenity booking, when will I get the refund?
• How to book Amenity in the resident application?