Frequently Asked (16)

• How to add a new flat or delete old flat from mygate?
• How do I update my Name, Email ID or Number on the app?
• Why is the old Owner/tenant’s name still showing on invoice and receipts?
• Why are my Delivery Pre-Approvals not working?
• How do I edit or cancel the pre-approval that I have created?
• How can I check the entry and exit details in the application, and what is the maximum duration of data that can be accessed for my flat?
• How can I raise move-in request from the application?
• What is surprise delivery and how to create a surprise delivery?
• What is party invite and how can I create it for my guests?
• What is Private Invite and how can I create a private invite for my flat?
• What is Quick invite and how to create a quick invite for my flat?
• Mygate Smart LOCK & Device Support
• Why my flat registration request is not visible to the admin?
• Why I am not receiving notifications of mygate app?
• What is the Leave at Gate Module and How Does It Work in Mygate?
• Flat addition request is approved, but it is not reflecting in Mygate app?

My Household (23)

• How do I add a tenant to my flat?
• How do I delete my family member’s profile from Mygate app ?
• How to add my family members on Mygate ?
• How to I remove a Tenant from the app?
• How to change the flat type/occupant type?
• How to add Vehicle on the app?
• How to check daily help attendance from the app?
• How to check free slots daily help ?
• How can I remove my vehicle details from the app?
• How to add daily help to my flat on mygate app?
• How can I provide rating and review to my daily help?
• How can I upload my documents in the mygate app?
• How to add my pet details on mygate app?
• What is frequent entries? How to raise Frequent entries for Guest?
• How to raise Frequent entries for Visitors?
• How can I link my vehicle RFID tag ?
• How to add my kid details ?
• Why am I unable to edit or delete my vehicle in the mygate app?
• Is there any option to delete the review of My daily help?
• How to see my vehicles entry-exit logs?
• How to delete the discussion post or poll?
• Why am I not able to add a family member?
• How to remove a daily help from my flat?

Online Payments (12)

• Why has my payment failed on Mygate app?
• How can I check invoices and receipts for my flat ?
• How to check account statement for my flat?
• How to pay society maintenance dues on the mygate resident application?
• My amount is debited but not credited to society account?
• What are transaction charges that is showing while making payment via mygate app?
• I have advance balance, how can I use it to clear my dues?
• Why is my payment through mygate app failing repeatedly?
• Why rent pay is disabled on mygate app?
• The payment is showing as pending, even though I have already paid my maintenance bill. What could be the reason?
• My payment got deducted twice refund one amount?
• Why I am not able to see any invoice in the society dues page?

Pre Approval (3)

• How do I invite a guest through mygate app?
• Why does the screen buffer when creating a guest pre-approval?
• Why I am not able to create pre-approval?

App Settings (6)

• Mygate app “approval” is pending. What does this mean?
• How to switch flat in the application ?
• How to add/edit e-intercom numbers ?
• How can I get the order ID and my booked service details ?
• How can I change my 6-digit passcode or mygate ID in mygate app?
• How to raise account deletion request?

GatePass (1)

• How resident can create a Gate pass?

Prepaid Meter (1)

• Recharge has failed but the amount has been debited from my account. What to do?

Community (14)

• How to raise a Helpdesk Ticket on mygate app?
• Where can I find the details of the society committee members details through Mygate app?
• How can I connect to other residents using the mygate app?
• How to search the vehicle details of other users in the resident application in mygate app?
• What is Local directory ? How to add contact in Local directory in Mygate app?
• How can I turn off social feed notifications?
• How to rent a parking slot in the Resident application ?
• How can I offer my parking slot for rent to other residents of the society in mygate app?
• How can I book a service from mygate app ?
• How to create a discussion post, poll or an event on the mygate app?
• How to host a new event on mygate app?
• How to raise payment intimation on the resident application?
• How can I see Emergency contacts for the society?
• How to Report a Post in mygate app?

Data Privacy Related Queries (2)

• How do you handle user data?
• Mygate app is seeking access to contacts, camera etc when trying to register. Why is this needed?

Notification Troubleshooting (2)

• Why I am getting Google Play Services error while doing a test notification and how to fix it?
• Why am I not getting call notifications for visitor entry?

Homes & Marketplace (5)

• How can I list my flat or villa in mygate application?
• What steps do I follow to edit or delete my existing property listing?
• What is market place and how to add a new listing in the market place section?
• How to see all the listed items in the Marketplace?
• How can I connect with the owner of the listing to purchase the product?

Helpdesk (3)

• How can I re-open my helpdesk ticket from the Mygate app?
• What are "Community Level Tickets" under the helpdesk section?
• How to add comment to a helpdesk ticket from mygate app?

Social Feed (2)

• Why is my post not visible on the homepage?
• Why is my post not visible on the top of the app Homepage?

Amenity (2)

• I have cancelled an amenity booking, when will I get the refund?
• How to book Amenity in the resident application?