Contact Us
Frequently Asked
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15
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How to add a new flat or delete old flat from mygate?
How do I update my Name, Email ID or Number on the app?
Why is the old Owner/tenant’s name still showing on invoice and receipts?
Why are my Delivery Pre-Approvals not working?
How do I edit or cancel the pre-approval that I have created?
How can I check the entry and exit details in the application, and what is the maximum duration of data that can be accessed for my flat?
How can I raise move-in request from the application?
What is surprise delivery and how to create a surprise delivery?
What is party invite and how can I create it for my guests?
What is Private Invite and how can I create a private invite for my flat?
What is Quick invite and how to create a quick invite for my flat?
Mygate Smart LOCK & Device Support
Why my flat registration request is not visible to the admin?
Why I am not receiving notifications of mygate app?
What is the Leave at Gate Module and How Does It Work in Mygate?
My Household
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23
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How do I add a tenant to my flat?
How do I delete my family member’s profile from Mygate app ?
How to add my family members on Mygate ?
How to I remove a Tenant from the app?
How to change the flat type/occupant type?
How to add Vehicle on the app?
How to check daily help attendance from the app?
How to check free slots daily help ?
How can I remove my vehicle details from the app?
How to add daily help to my flat on mygate app?
How can I provide rating and review to my daily help?
How can I upload my documents in the mygate app?
How to add my pet details on mygate app?
What is frequent entries? How to raise Frequent entries for Guest?
How to raise Frequent entries for Visitors?
How can I link my vehicle RFID tag ?
How to add my kid details ?
Why am I unable to edit or delete my vehicle in the mygate app?
Is there any option to delete the review of My daily help?
How to see my vehicles entry-exit logs?
How to delete the discussion post or poll?
Why am I not able to add a family member?
How to remove a daily help from my flat?
Online Payments
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11
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Why has my payment failed on Mygate app?
How can I check invoices and receipts for my flat ?
How to check account statement for my flat?
How to pay society maintenance dues on the mygate resident application?
My amount is debited but not credited to society account?
What are transaction charges that is showing while making payment via mygate app?
Why rent pay is disabled on mygate app?
Why is my payment through mygate app failing repeatedly?
I have advance balance, how can I use it to clear my dues?
The payment is showing as pending, even though I have already paid my maintenance bill. What could be the reason?
My payment got deducted twice refund one amount?
Pre Approval
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3
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How do I invite a guest through mygate app?
Why does the screen buffer when creating a guest pre-approval?
Why I am not able to create pre-approval?
App Settings
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6
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Mygate app “approval” is pending. What does this mean?
How to switch flat in the application ?
How to add e-intercom numbers ?
How can I get the order ID and my booked service details ?
How can I change my 6-digit passcode or mygate ID in mygate app?
How to raise account deletion request?
GatePass
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1
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How resident can create a Gate pass?
Prepaid Meter
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1
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Recharge has failed but the amount has been debited from my account. What to do?
Community
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14
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How to raise a Helpdesk Ticket on mygate app?
Where can I find the details of the society committee members details through Mygate app?
How can I connect to other residents using the mygate app?
How to search the vehicle details of other users in the resident application in mygate app?
What is Local directory ? How to add contact in Local directory in Mygate app?
How can I turn off social feed notifications?
How to rent a parking slot in the Resident application ?
How can I offer my parking slot for rent to other residents of the society in mygate app?
How can I book a service from mygate app ?
How to create a discussion post, poll or an event on the mygate app?
How to host a new event on mygate app?
How to raise payment intimation on the resident application?
How can I see Emergency contacts for the society?
How to Report a Post in mygate app?
Data Privacy Related Queries
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2
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How do you handle user data?
Mygate app is seeking access to contacts, camera etc when trying to register. Why is this needed?
Notification Troubleshooting
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2
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Why I am getting Google Play Services error while doing a test notification and how to fix it?
Why am I not getting call notifications for visitor entry?
Homes & Marketplace
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5
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How can I list my flat or villa in mygate application?
What steps do I follow to edit or delete my existing property listing?
What is market place and how to add a new listing in the market place section?
How to see all the listed items in the Marketplace?
How can I connect with the owner of the listing to purchase the product?
Helpdesk
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3
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How can I re-open my helpdesk ticket from the Mygate app?
What are "Community Level Tickets" under the helpdesk section?
How to add comment to a helpdesk ticket from mygate app?
Social Feed
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2
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Why is my post not visible on the homepage?
Why is my post not visible on the top of the app Homepage?
Amenity
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2
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I have cancelled an amenity booking, when will I get the refund?
How to book Amenity in the resident application?
