Contact Us
General
(
11
)
Why am I seeing Ads on MyGate?
MyGate mobile app is not working. What should I do?
I am unable to sign up on MyGate. What should I do?
Why is the app showing no internet connection ?
I am unable to open the Notice Board. What should I do?
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Settings
(
21
)
How do I change my name on the app?
How do I change my mobile number registered with MyGate ?
How do I change my email ID on the app ?
Does the passcode work only if the user has downloaded the app?
How do I add another flat?
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My Profile
(
3
)
MyGate app “Approval” is pending. What does that mean?
How to change my profile picture on the App ?
How do I find my 6 digit Id ?
My Family
(
4
)
How to add my family members on MyGate ?
How to add my family members if the society setting is turned off ?
How to add my kid’s profile onto MyGate App ?
How do I delete my family member’s profile from MyGate app ?
My Daily Helps
(
15
)
How does Daily Help management work ?
How to add Daily Help?
Can I hire Daily Help through the app ?
How do I check attendance for my Daily Help ?
How can I review my Daily Help ?
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My Vehicles
(
6
)
How do I add my new vehicle information?
How to check the entry logs of my vehicle?
How do I turn off notifications for my vehicle?
Why am I getting only check in or check out notifications for my vehicles and not both?
How do I change my vehicle number ?
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Validated Entries
(
2
)
What are Validated Entries?
How do I opt out of validated entries?
Move In and Move Out Queries
(
12
)
What is Move In/Move Out?
How to raise a Move-In request?
How to raise a Move-Out Request?
Can I raise a Move-In or Move-out request without using the app?
What are the documents required for Move-in or Move-out?
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Activity Card
(
2
)
How do I delete my previous notifications ?
I am getting a notification for a visitor (e.g. cab, delivery boy) that I did not expect. What should I do?
GatePass
(
3
)
How do I create a gate pass for my Daily help ?
What happens after I give a gate-pass to my Daily help?
What happens after I give a gate pass to a visitor?
Message to Guard
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2
)
How to talk/send a message to a guard ?
How do I raise a security alert?
Pre Approval
(
10
)
How does pre-approval work?
How do I pre-approve a cab?
How do I pre-approve a delivery boy ?
How do I pre-approve a guest ?
How do I pre-approve visiting help ?
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Notification Troubleshooting
(
13
)
For iOS Phones
For XIAOMI Phones
For One Plus Phones
For Lenovo Phones
For Vivo Phones
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Emergency Contacts
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2
)
How do I add Emergency Contacts?
How do I check emergency contacts?
Notice Board
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2
)
How do I add a notice?
How do I check the notices ?
Resident Directory
(
1
)
Why is my name/flat not visible in the resident list?
Data Privacy Related Queries
(
2
)
How do you handle user data?
MyGate app is seeking access to contacts, camera etc when trying to register. Why is this needed?
Online Payments
(
46
)
How to pay society charges via the MyGate app?
Why has my receipt not been generated yet?
I made a payment using the MyGate payment gateway. The amount has been debited from my bank account but I didn't get a receipt from MyGate. Why?
Can I pay using net banking?
How to pay through UPI?
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Accounting
(
41
)
How to create the Invoice template?
How to Input Invoice Amount in the Template?
How to Generate the Invoice using the template created?
How to Send the already generated Invoice to residents?
How to settle the dues?
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Settings
(
7
)
How to carry forward the balances after making changes in the previous year (so the changes reflect in the current year)?
How to come back to the current year after making entries?
How to pull the collection dues report?
How to request for a customized report for society?
How to download General Ledger?
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Service Related
(
4
)
Migration related queries
Add another bank account/ replace existing bank account
Activate a virtual account
Integrate payment gateway
Helpdesk
(
11
)
How to create a HelpDesk category?
How to add a Helpdesk sub-category?
How to add departments for staff or vendors?
How to edit/delete departments?
How to add Email recipients?
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Amenities
(
7
)
How to add amenities?
How to edit the amenities setting and add slots?
How to mark amenities under maintenance?
Where to find pending requests for amenities?
What is complete and partial booking?
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Communications
(
11
)
How to create email groups?
How to send an email?
How to check email delivery status?
How to create a Poll?
How to create a secret poll?
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Society Level Settings
(
5
)
How to change/modify the primary owner?
How to change/modify the primary tenant?
How to change the email address for flats?
How to edit the square feet area?
How to change the flat type/occupant type?
Financial Reports
(
20
)
How to download balance sheet statement?
How to download cash/bank statement?
How to download expense analysis report?
How to download expense report of your society?
How to download fine collection report?
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Society
(
5
)
How to create non-recurring tasks?
How to create recurring tasks?
How to update flat square ft. are?
How to update primary owner?
How to update primary tenant?
People Hub
(
1
)
How to add a non-member?
MyGate Chatbot and Chat Support
(
2
)
How to use chat support feature through MyGate app?
How to use chat support feature through MyGate admin dashboard?
Rent Pay
(
19
)
What is the benefit of using MyGate PG for rental payments?
When will my landlord receive the payment?
What is the security policy of the payment gateway?
What happens if the incorrect account details were updated for online payment using MyGate?
Why has my receipt not been generated yet?
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Society Charges
(
14
)
What is the Society Charges widget on the MyGate app?
Where can I find the receipt in the app?
Where to find the transaction history of the Society Charges?
What are the payment options available for Society Charges ?
How to make payment via society charges?
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Election Poll
(
18
)
What is an election poll?
How to create an election poll?
How to add more nominees in the election poll?
Is it possible to conduct multiple elections within one election poll?
Who can create an election poll?
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Surveys
(
13
)
What is a survey?
How to create a survey?
How to create multiple surveys at once?
Can the admin create a survey in the app?
How to download survey results?
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Manage Defaulters
(
6
)
Who is a defaulter?
Is it possible to not allow defaulters to access amenities?
How to send an email to Overdue Defaulter?
How to Mark Defaulters and set an Amount Limit?
How to enable auto-notify defaulter?
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Multi-level Approval
(
12
)
Who can create a user group for multi-level approval flow?
How to create a user group for multi-level approval flow?
How to set a multi-level approval flow for purchasing module after creating user groups?
What is the workflow of multi-level approval settings in purchasing modules?
Can an admin see who has approved the PR/RFQ/PO from the activity section of the dashboard?
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Assets & Inventory
(
26
)
What is the purpose of the Assets and Inventory module?
How to add a New Asset/Inventory?
How to add the stock to an inventory?
How to update the usage of an inventory?
How to configure the Low Stock Alerts for Inventory?
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FY end Process
(
2
)
How to do the financial year-end process?
Guidelines for Financial Year Ending
Covid Management for Communities
(
5
)
How does the integration of MyGate and Aarogya Setu app work ?
What is the “Quarantine at Home” feature on the MyGate app ?
What are the safety measures that are taken regarding the visitors entry ?
What are the safety measures that are taken regarding the Daily Helps?
What are the safety measures that are taken regarding the Delivery vendors ?
