Recharge has failed but the amount has been debited from my account. What to do?

Updating the meter balance is a 2-step process in Mygate - first, a successful payment leads to receipt generation; which is followed by a recharge request to the meter provider.

This recharge request may fail due to reasons such as the meter vendor not responding, an incorrect meter number configured in the system, or other technical issues.

If the recharge fails, you’ll have a one-time option to refresh or retry the recharge from the app. If it still fails, please contact your society office. They can retry the pending recharge from the MyGate Dashboard. If the issue persists, the society office can coordinate with the meter company to check the logs and resolve the issue.