Recharge has failed but the amount has been debited from my account. What to do?

Updating the meter balance is a 2-step process in Mygate - first, a successful payment leads to receipt generation; which is followed by a recharge request to the meter provider.

This recharge request may fail due to reasons such as the meter vendor not responding, an incorrect meter number configured in the system, or other technical issues.

In such cases, please contact your society office. They can retry the pending recharge from the Mygate dashboard. If the issue still persists, they can coordinate with the meter company to share the logs and get a resolution.