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Why are my Delivery Pre-Approvals not working?

When any visitor is at the main gate, the security guard will input the details of the visitor in the guard app. The system will pre-approve the entry if the category of the entry, vendor name and the timeframe of the entry matches with the pre-approval you have created.


In order to ensure the guard does not mistakenly allow any other visitor inside, the guard will not be notified about the pre-approval beforehand. A visitor is allowed only if all the 3 criteria are matched between resident’s request of pre approval and guard’s visitor entry (Company name, Type and Time).