Why am I not getting call notifications for visitor entry?

In Mygate, society has the option to get entry-exit notification via app notification also has the option to get notified via IVR calls as well. Mygate offers a feature that allows residents to add their mobile numbers as intercom numbers to the resident application. If a resident misses an entry notification, the guard app will automatically initiate a call to the E-intercom number in a predefined sequence—first to the primary mobile number, followed by the secondary number, ensuring the resident is still reachable for approval. 

If you're not receiving call notifications for visitor entries, there could be several reasons:

1. This feature is controlled through the society's settings and can be either enabled or disabled by the society management. If the society has disabled IVR calling for visitor verification, then the IVR calls will no longer be triggered for residents for visitor-related purposes. This means that residents will not receive automated phone calls for visitor approvals or verifications when the IVR is turned off by the society.

2. If the E-intercom feature is disabled by the resident within the application, you will not receive IVR calls, even if the number has been added. The feature must be enabled for the IVR calls to be triggered successfully.

3. Residents must provide at least one valid mobile number in the Intercom section to receive IVR calls. Please note that international numbers cannot be added to the IVR call section. If the intercom numbers provided by residents are invalid, they will only receive app notifications, and IVR calls will not be triggered.

4. If there is a network issue or no network connectivity on the resident's MyGate application, the IVR call will not be triggered to the resident. A stable internet connection is required for the IVR call to be successfully initiated.