I see "Provider couldn't confirm payment" on my payment screen. What happens now?

Your payment was successfully debited from your account but we were unable to confirm it with your biller.

Do not worry, a refund will be automatically initiated within 5 – 7 working days to your original payment method. You do not need to take any action. If you do not receive the refund within 7 working days, please raise a support request with mygate team for resolution