I have paid my society dues, but the invoice is still showing as unpaid. What should I do?

This can happen for a few reasons.

• Verify that you've paid the full invoice amount. Any partial payment will leave the remaining amount as unpaid.

• If your payment status is Processing/Pending, please wait 1 to 3 hours for the transaction to be confirmed.

• Once the payment is marked Successful, the receipt is generated automatically and the invoice is marked as paid.

• If the transaction fails, the debited amount will be automatically refunded as per the bank's timelines.

• If you made the payment outside the Mygate app, submit a Payment Intimation to notify your society admin so they can manually reconcile the payment and mark the invoice as paid. 

• If the issue still persists after the above checks, please raise a support ticket with Mygate.

Please note: The society receives the payment on T+1 working day (excluding bank holidays). This does not affect the invoice status, which is updated once the payment is successfully confirmed.