How can I edit or delete a raised helpdesk ticket?

Editing or deleting a helpdesk ticket is not supported on MyGate. Helpdesk tickets are treated as official records and are maintained for the society’s internal tracking, audit, and resolution history.

What can you do instead?

• Add a comment to the ticket or resolve the ticket
  If you need to share additional details, corrections, or updates, you can add a comment to the existing ticket.
  This comment will be visible to both the society admin and the assigned technicians. You can also mark the ticket as resolved on the app

• Contact the society admin directly
  For any urgent concerns or if the ticket was raised by mistake, you can get in touch with your society admin to discuss the issue.