There have been instances where the exit time of a visitor is either incorrect or exit is not recorded at all

Visitor exit time discrepancies are typically due to guard operational issues rather than system malfunctions.

These issues occur when the guard isn't marking visitor exits appropriately in the system

To resolve visitor exit time recording issues:

Contact society admin - Report the pattern of incorrect or missing exit recordings to your society management

Guard retraining - Your society admin can then contact MyGate to arrange guard retraining on proper visitor exit procedures

System training - MyGate will provide additional training to ensure guards consistently record visitor exits with accurate timestamps

Consistent exit time recording requires proper guard training on the system, which can be arranged through your society administration when patterns of errors are identified.