My payment got deducted twice refund one amount?

Mygate offers residents the convenience of making various payments directly through the Mygate resident application. This includes payments for society maintenance bills, flat advance payments, and prepaid meter recharges. The platform provides a seamless and efficient way for residents to manage their financial obligations to society, all from the convenience of their mobile devices.

1. If you make a payment through the Mygate application and the transaction fails, the invoice will not be settled. Transactions can fail for several reasons, such as expired payment cards, insufficient funds, network issues, payment method limits, bank server errors, or technical difficulties with the payment gateway. If the payment has been deducted from the resident's bank account but has not yet been credited to the society's account, please be assured that the amount will be automatically refunded within 5 to 7 working days. In the meantime, you can either retry the payment or use an alternative payment method to successfully settle the invoice.

If the amount is not credited within this time frame, kindly share your bank account statement from the payment date with us. We will review the details and investigate the issue as needed.

2. If the payment has been processed twice for the same invoice, the system will settle the invoice with the first payment. The second payment will be credited towards the flat advance. You can contact your society admin to request a refund for the extra payment.