How to create a HelpDesk category?
How to add a Helpdesk sub-category?
How to add departments for staff or vendors?
How to edit/delete departments?
How to add SMS recipients?
How to add Email recipients?
How to enable auto-escalation?
How does auto-escalation work?
How to raise a complaint through dashboard?
How to manually assign complaint tasks?
How to download service request report?
How to view Helpdesk summary report?