MyGate

Contact Us

Why is the invoice showing as rejected even though the payment details were updated in the app?

When a resident intimates the admin about the offline payment through the app using the “I Have Paid” feature, the society admin will receive the intimation regarding the payment.

Further, the admin will have to verify the payment details and settle them against the dues and generate the receipt manually.

In case of the incorrect details being updated by the resident/any more clarification is required, the admin will have an option to reject the payment intimation and update the reason for rejection. 

When the admin rejects the payment intimation, the invoice status gets updated as “Rejected” in the app.