Why is my transaction put on hold?
Where a Bank/Payment Gateway/MyGate asks for supporting documents viz., Lease Agreement, Leave and License Agreement, PAN, etc., Users are requested to submit the required documents within 48 hours of such request. Further, processing of the payment to the beneficiary viz., Landlord will be on hold. If the required documents are not submitted or not adequate, MyGate will refund the total amount to the bank account/credit card account (excluding the Convenience/Processing Fee charged). Such refunds will be reflected in the user's account within 5-7 working days.
However, once the documents are received, the payment will be credited to the beneficiary on the next business day.