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I made a payment using the MyGate payment gateway. The amount has been debited from my bank account but I didn't get a receipt from MyGate. Why?

Sometimes there could be a delay in the authentication process between the payer or receiver bank. Although this rarely happens, it can lead to a delay in payments and thus a delay in receipt generation. It can take up to 5-7 working days for resolution.

In case if the payment does not reflect in the MyGate app (and a receipt is not generated), please reach us at We will provide an update on the transaction status in 3 working days.