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What happens if the incorrect account details were updated for online payment using MyGate?

Rental payments made through MyGate cannot be refunded, so please ensure that you have double-checked your landlord's bank details before initiating payment. For any payments that are in the 'Pending' state, we have a finance operations team that monitors transactions. We take action to clear any transactions stuck with payment gateways and/or with intermediary banks – this may take us up to 5-7 working days.