How to use chat support feature through MyGate admin dashboard?

We are excited to announce the launch of our new customer support channel. MyGate app is now enabled with a "Chat Support" feature to solve your queries quickly and efficiently.

With chat support, you get the convenience of:

• Instant support from smart chatbot
• Option to connect with our product experts on Live chat
• Communications via MyGate chatbot is done with complete data privacy unlike communications happening via other third party platforms
• Individual query level tracking and visibility for other committee members
• Multiple committee members can participate on a single chat where a query is raised

Steps to use chat support feature through MyGate admin dashboard

• Login to MyGate admin dashboard
• Click on the 'Chat' icon beside the FAQ icon on the home page
• Select 'Chat with us'

or

• Select Communications
• Select Chat with us
• Start typing your queries or choose the module
• Click on “Connect now” to start live chat with our product specialist