How to use chat support feature through MyGate app?
We are excited to announce the launch of our new customer support channel. MyGate app is now enabled with a "Chat Support" feature to solve your queries quickly and efficiently.
With chat support, you get the convenience of:
- Instant support from smart chatbot
- Option to connect with our product experts on Live chat
- Communications via MyGate chatbot is done with complete data privacy unlike communications happening via other third-party platforms
- Individual query level tracking and visibility for other committee members
- Multiple committee members can participate in a single chat where a query is raised
Steps to use chat support feature through MyGate app
- Open MyGate App
- Click on Admin icon on top right side
- Select Chat Support
- Start typing your queries or choose the module
- Click on “Connect now” to start live chat with our product experts